




Questions? Answers.
Frequently Asked Questions
Will I get a tracking number after making an order?
Yes! all orders will include a tracking number. It will automatically be sent to your email!
If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 2-5 business days to update depending on the shipping carrier. This is usually due to our high volume of orders.
What is the InstaPen?
The InstaPen AI Scanning Pen is a smart device that instantly answers questions, translates in real time, and scans text. It has a large HD screen, Wi-Fi, offline translation for 60+ languages, a built-in camera, Bluetooth, music playback, file storage, and voice recording.
How long does shipping take?
Orders placed with Free Shipping usually take 6-12 business days in transit. Please allow approximately 12-48 hours for order quality check, processing, and tracking information.
What's your return policy?
We love our products and are confident you will too! That’s why we're offering a 30-Day, Risk-Free Trial. If you're not in love with your results, we'll give you a refund. Check out our Refund Policy